Shiptheory Support

IMPORTANT- For Returns to be added in Shiptheory, please reach out to support and let us know which returns you'd like to use.

Using with Rules-

One of the ways to use Returns with Shiptheory is to add them to your rules. Essentially, this will mean that every order that matches said rule, will also have a Returns label generated for it alongside the regular outbound label. The setup for this can be found at the bottom of the page when creating/editing a rule:

Generating Returns from the Dashboard-

Another way to generate a Returns label is to manually select an already booked order on your dashboard and select Return. This option allows some more flexibility, if your Returns are more ad-hoc rather than for every order, this may be the way to do it. When you select "Return" on an order, you can then confirm the Return service and get that generated:

If you have an order that you don't want an outbound label for, and instead only want to have a Returns Label generate for it, this is also possible. To do this, you can select an unbooked order in the Shiptheory dashboard and hit "view". On the order, you can then select the desired service at the top, "Tracked Returns" should be in this list: