For supported sales channels Shiptheory supports assigning printers to specific users. For example, your Brightpearl orders might normally print on label printer "A", but you could set up an association such that shipments sent to print by "Chad" print out on label printer "B".

You can set associations for each user for each supported channel instance on your account.

For a list of currently supported sales channels, please refer to this article: Supported User-Specific Printing Sales Channels

How does user-specific printing work?

Before you can start, you will need to have set-up automatic printing for your Shiptheory account. If you have not yet downloaded the desktop printing client, please refer to this guide: Automatic Printing

Head to the User-Specific Printers Setup page and, as long as you have any of the supported sales channels connected with your Shiptheory account, you should see something similar to this:

Each of your sales channels' users will be listed and can assign each user with one of your automatic printers. Once configured, click Save at the bottom of the page.

Once a shipment is booked with a courier, if the shipment user matches one of your user-specific mappings, the label will be automatically printed directly to the associated printer.

How does user-specific printing work alongside shipment printing rules?

 User-specific printer mappings take precedence over any other printer rules.

For example, let's say you have a shipping rule set up that dictates that a shipment label should be printed to printer "A" and a channel user/printer association set up with printer "B". A shipment is processed from this channel user and matches the shipping rule. The label will be sent to printer "B".

If another shipment matching the same rule was processed but from a different channel user, then it would print to printer "A" as dictated by the shipping rule. 

To get a complete picture of how Shiptheory decides which printer to send your labels to, see the auto printing order flowchart.

If you have any further questions, don't hesitate to reach out to the Shiptheory support team