How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is Shiptheory?
How Much Does Shiptheory Cost?
Shipping Rules Explained
What is a Channel?
What is a Carrier?
See all 35 articles
How to use Shiptheory
Shiptheory IP Addresses
Why Am I Being Charged 20% VAT?
How can I get copies of my invoices?
How to change the payment details used to bill your account
What are bolt-ons
See all 8 articles
Terms, Conditions and Legal
Service Level Agreement (SLA)
Royal Mail Setup
Service is not enabled for this account. Error code: E1090
Shipment numbers are exhausted. Error code: E1149
Shipping On The Weekend
What Is The Royal Mail Digital Certificate?
See all 25 articles
ServiceCode is not available for this shipper location
Error: UnitWeight must be a positive number no longer than 5 digits
Error making call to FedEx
DepartmentId Is Required
See all 8 articles
DPD & Interlink
Error code 1014 - Account on stop
Error code 1019 - Number not in range
Error code 1021 - Service Denied
See all 16 articles
Data error - commit failed - Column 'extraref1' cannot be null
No Postal Code routing found for delivery - Error Code: 8061
Sender's Address Line 2 Not Showing on UPS Label
End of day reports
Configuring your UPS account
UPS Missing or invalid shipper number (120100)
See all 10 articles
Access Denied For Customer
Cancelling myHermes Labels
Pickup date must be a valid date / time
You must enter a value for Goods Type
Please answer the outstanding issues
UK Mail Setup
Packet+ Return Address
2012 - Shipper/origin country is not Thermal Air WayBill enabled
FedEx Developer Key & Password
Moving From Test to Production
Unable to create label 2039 (Incomplete commodity description 1)
FedEx 8336 Service is Not Allowed
See all 11 articles
Applying for DHL Site ID and API Password
End Of Day Manifest
DHL Archive Label
The system could not verify your billing account number
Who Pays the Duty on my DHL Shipments?
See all 9 articles
Bring API User ID and API Key
Shipping Pallets with Palletways
There was an error getting this label: consignment data not found
When are 13ten Labels Chargeable?
Getting Started with 13Ten and Shiptheory
Despatch Bay API Username & Key
When am I charged for Despatch Bay labels?
Despatch Bay Tracking Number Not Provided
Tuffnells EDI Setup
Managing Your Tuffnells Manifest
Tuffnells Label Show Test Barcode - Activation
Tracking Tuffnells Consignments
Removing The Tuffnells Logo from Labels
Royal Mail Netdespatch
Getting Started with Royal Mail ND
Royal Mail Netdespatch email confirmation when booking in shipments
TNT Paper Manifest
TNT Delivery Instructions on Label
Shipping Pallets with Pall-Ex
Do my Pall-Ex consignments show in Solitaire or Twine?
Updating the Shipping Method in Brightpearl from Shiptheory
How to Bulk Process Orders in Brightpearl for Shiptheory
Getting Started with Brightpearl and Shiptheory
Embedding Shipping Labels in Brightpearl
Set as Packed
See all 17 articles
Getting Started with Magento and Shiptheory
Magento Shipping Prices and Quotes
Unable To Connect To Magento
Why Are Magento Orders Not Ready?
Configuring Magento Order Statuses
See all 30 articles
Deliveries from Exact are not being pulled into Shiptheory
Getting Started with Exact and Shiptheory
How do I find out what the target company id is (aka division id)
Getting Started with Shopify and Shiptheory
Testing shipments from Shopify to Shiptheory
Mapping Shipping Methods from Shopify
Multiple Boxes From Shopify
Sending your first shipments from Unleashed to Shiptheory
Getting Started with Unleashed and Shiptheory
Unleashed order / shipment 'Not Ready'
Multiple Boxes From Unleashed
Getting Started with Zoey and Shiptheory
Testing your first shipments from Zoey to Shiptheory
Zoey's advanced options in Shiptheory
Creating a test account for the Shiptheory API
Enable Weights in Cin7
How to Connect Cin7
ChannelGrabber API Limit
This Shipment is Not Ready for Processing
Getting Started With eBay
Printers & Printing
Getting Started with Automatic Printing
Nothing is printing with automatic printing
When printing PDF labels from the browser they don't fit
Labels are automatically printing landscape instead of portrait (OSX)
See all 8 articles
Barcode has too many numbers in it
Importing & Exporting Data
Uploading Orders with CSV
Do we have a partner or referral program?
For new carriers
Remote Support Request