Billing FAQ

Why Am I Being Charged 20% VAT?
Shiptheory is a trading name of Hightower IT LTD, registered company #06077443 in the U.K. We are VAT registered and are required to charge 20% VAT to all o...
Wed, 21 Oct, 2015 at 10:20 PM
How can I get copies of my invoices?
Invoices can be downloaded from your Shiptheory account. From the Billing Overview use the 'View Invoice' drop down box you'll be abl...
Tue, 22 Nov, 2016 at 9:50 AM
How to change the payment details used to bill your account
You can add a new card here Once done, let us know you've added a new card that you want to be used and we'll set that card to be your active bi...
Mon, 29 Feb, 2016 at 5:43 PM
What are bolt-ons
Similar to how some telephone networks operate, we allow you to bolt on temporary quotas and features. Which bolt-ons are available At present the a...
Wed, 9 Mar, 2016 at 12:53 PM
Price guarantee
At Shiptheory we've always tried to be as fair and flexible on pricing as possible. Whilst we don't suggest you pick a service as a tool for au...
Wed, 9 Mar, 2016 at 2:33 PM
Adding a new card to your Shiptheory account
If you already have a Shiptheory account, login and navigate to :https://shiptheory.com/subscriptions/newcard  Here you can add a card to your Shi...
Mon, 28 Mar, 2016 at 12:33 AM
Switch between monthly and annual billing
If you'd like to switch to either annual billing from monthly billing, or switch to monthly billing from annual billing you can do so by navigating to ...
Tue, 31 Jan, 2017 at 11:50 AM
Refunds
Shiptheory allows you the ability to change between plans at any time, upgrading and downgrading, switching from monthly to annual, or annual to monthly at ...
Tue, 31 Jan, 2017 at 12:06 PM