Shiptheory Support

Amazon 5

• How to find your Amazon MWS credentials
• Getting started with Amazon and Shiptheory
• Why is my Amazon order showing as 'Not Available' and 'Not Ready' in Shiptheory?
• When does Shiptheory receive my Amazon orders?
• Prime Orders

BigCommerce 7

• Connecting BigCommerce and Shiptheory
• Specifying the number of boxes for a BigCommerce Order or Shipment
• Processing Orders and Shipments from BigCommerce
• BigCommerce Prefix Explained
• BigCommerce App Settings

See all 7 articles

Brightpearl 19

• How to Bulk Process Orders in Brightpearl for Shiptheory
• How to integrate with Brightpearl
• Embedding Shipping Labels in Brightpearl
• Set as Packed
• How to Print Multple Labels for Multiple Boxes

See all 19 articles

ChannelGrabber 5

• ChannelGrabber API Limit
• This Shipment is Not Ready for Processing
• ChannelGrabber Order Download Delay
• First Name and Last Name Display Wrong
• End of Shipping Support for ChannelGrabber

Cin7 3

• Enable Weights in Cin7
• How to Connect Cin7
• How to use Cin7 with Shiptheory.

Dear Systems 1

• Getting Started With Dear Systems

Ebay 1

• How to integrate with eBay

Etsy 3

• Connecting your Etsy Shop with Shiptheory
• Etsy Advanced Settings
• When does Shiptheory receive my Etsy orders?

Exact 3

• Deliveries from Exact are not being pulled into Shiptheory
• Getting Started with Exact and Shiptheory
• How do I find out what the target company id is (aka division id)

Magento 35

• How to integrate with Magento
• Magento Shipping Prices and Quotes
• Unable To Connect To Magento
• Why Are Magento Orders Not Ready?
• Configuring Magento Order Statuses

See all 35 articles

Magento 2 10

• Magento 2 Support
• Installing Shiptheory on Magento 2
• Why Are My Magento 2 Orders Not Coming Through?
• Migrating From Magento 2 Beta to Magento 2
• How to integrate with Magento 2

See all 10 articles

Seller Dynamics 1

• How To Integrate with Seller Dynamics

Shiptheory API 2

• Creating a test account for the Shiptheory API
• API Troubleshooting

Shopify 10

• FAQ
• How to integrate with Shopify
• Testing shipments from Shopify to Shiptheory
• Mapping Shipping Methods from Shopify
• Multiple Boxes From Shopify

See all 10 articles

TradeGecko 7

• Getting Started with TradeGecko and Shiptheory
• Shipping your Orders with TradeGecko and Shiptheory.
• TradeGecko order weight is incorrect or appears as 0 in Shiptheory
• How to integrate with TradeGecko
• Specifying multiple shipping boxes or parcels in TradeGecko

See all 7 articles

Unleashed 6

• Sending your first shipments from Unleashed to Shiptheory
• How to integrate with Unleashed
• Ignore Previously Dispatched Orders
• Multiple Boxes From Unleashed
• How to disconnect Unleashed from Shiptheory

See all 6 articles

VisualSoft 4

• Not All Orders Downloading from VisualSoft
• Email Notifications from VisualSoft
• Stop Visualsoft Sending Automatic Dispatch Email
• Tracking Number not showing in Visualsoft

WooCommerce 9

• Getting Started with WooCommerce and Shiptheory
• WooCommerce advanced settings in Shiptheory
• How to Disconnect WooCommece
• WooCommerce Requirements / Common Troubleshooting
• How to check WooCommerce Version

See all 9 articles

Zoey 3

• Getting Started with Zoey and Shiptheory
• Testing your first shipments from Zoey to Shiptheory
• Zoey's advanced options in Shiptheory