Shiptheory allows you to specify the number of boxes on a shipment from by adding an extra line of information to your orders and shipments from within BigCommerce.



Setting Number of Boxes for a BigCommerce Order

  1. Open your orders in BigCommerce by selecting Orders > View in the navigation sidebar
  2. From the order Actions [...] menu, select View Notes
  3. Under Order Comments, type "boxes = X" onto a new line, where X is the whole number of boxes for the shipment, e.g. "boxes = 2" for 2 boxes
  4. Click Save on the order notes and process in Shiptheory as normal


The number of boxes can be added in addition to any customer notes for the order. As long as the "boxes = X" is on a new line, Shiptheory will automatically separate the comments from the boxes information.




Setting Number of Boxes for a new BigCommerce Shipment

  1. Open your orders in BigCommerce by selecting Orders > View Orders in the navigation sidebar
  2. For the order for which you wish to create a new shipment, either -
    • Click on the [+] icon to expand the order information and click Ship Items from the right-hand panel
    • From the Actions [...] menu, select Ship Items
  3. In the shipment pop-up, under Packing Slip Notes, type "boxes = X" onto a new line, where X is the whole number of boxes for the shipment, e.g. "boxes = 2" for 2 boxes
  4. Click Create Shipment and process in Shiptheory as normal


The number of boxes can be added in addition to any customer notes for the order. As long as the "boxes = X" is on a new line, Shiptheory will automatically separate the comments from the boxes information.