Shiptheory will regularly check your Etsy shop for new orders that are not marked as Shipped.
By default, Shiptheory will only import orders that are marked as Paid in Etsy, but you can choose to have Shiptheory import all orders irrespective of payment status.
To change this setting, access Etsy's advanced settings from your Etsy settings page by clicking the grey Advanced Settings icon in the bottom-left of the page. Under Only Download Paid Orders, choose whether to download Paid or All New Orders.
If you have any questions, just get in contact with our support team who will be happy to help.