How to find the advanced options
We realise that having 101 different options, whilst useful, can be confusing and daunting and as such we have hidden quite a few of the more advanced options.
We have placed the advanced option icon in the same place on every page that has advanced options, you'll find it at the bottom of the page on the left hand side. It's a small silver cog.
If you're unsure of any settings you find in the advanced sections, it is always best to leave them and just ask us
Zoey order status updating
You'll find the following different status settings, see below for an explanation of each :
By default, Shiptheory will try to create a label from any Zoey order in the Processing state. You can change that trigger to something else here, such as complete, pending or any other status you have.
Note if a shipment arrives in Shiptheory in any state that is not specified in this box (unless the box is left blank) , the shipment will be processed as not ready (read more about different statuses in shiptheory here)
This is the status that Shiptheory sets orders in Zoey after a tracking number has been received. By default, it is set to Processing. You can change it to complete or any other status you have.
This is the status that Shiptheory sets orders in Zoey if the carrier rejects the shipment. By default, it is set to Processing. You can change it to any other status you have.
If you are unsure as to any of the settings discussed here, it's always best to leave them blank, however if you have questions or concerns just contact us and we'd be happy to help.