Shiptheory downloads product data as receive shipments from your channel. This means rather than large regular bulk product downloads, Shiptheory downloads products only when you ship an order containing those products. The product data we have on file is often transferred to carriers when booking shipments depending on the carriers requirement. The data is especially important when shipping internationally to prevent delays or rejections at borders.
It is not possible to update your product data directly from Shiptheory, rather you would update it in your sales channel and next time Shiptheory see's an order containing that product, the data we hold is updated automatically.
While you can not update product data from Shiptheory, you can view what data we have on file so you can check we are sending the correct data to your carriers. You can view your product data here.
Update product names, descriptions and inventory levels should be relatively straight forward in your webstore or back office system. It may not be as straight forward to update your product commodity data. In some cases, not all backend systems and webstores have native support for commodity data. Shiptheory may be able to help in these cases. The below links may be helpful.
- Setting Up Product Commodity Data in Magento
- Setting Up Product Commodity Data in Brightpearl
- Setting Up Product Commodity Data in Shopify
If you are using a platform not covered on the above links, get in touch with support, we may be able to add commodity data on your behalf.