When shipping internationally, some carriers require product Commodity Code, Manufacturer Country and Description used during Customs. It is possible to download this additional commodity data to Shiptheory from Brightpearl when Shiptheory picks up your orders.
To have Shiptheory download this data, create a Product Custom Field in Brightpearl for both the Commodity Code, Manufacturer Country and Description.
1. Add Custom Product Fields to Brightpearl
In Brightpearl, you'll need to go to the settings menu, select Custom Fields from the left hand menu bar and then Products.
In the below example, we are just adding the Commodity Description and UN Code. If required, you can add the manufacturer country in the same way. The manufacturer country expects your field is populated with the ISO 2 character country code.
Here you'll see any custom fields you have already created in Brightpearl. Each field has a name (the name you see) and a 'field code' The field code is what you'll need in a minute. Take a note of it. In the screenshot below we've created our two fields with codes PCF_UNCODE and PCF_UNDESCRI.
2. Configure Shiptheory
Within your Shiptheory account, browse to the Brightpearl Settings page and scroll to the bottom. You will see a Cog icon in the bottom left. Click to expand advanced settings...
Find the Commodity Code Brightpearl Custom Field and Commodity Description Brightpearl Custom Field fields and enter the Field code you just created in Brightpearl, then save.
Now, any products that contain data in these fields in Brightpearl will be downloaded by Shiptheory as orders are shipped.
If you have having trouble setting up custom fields, please get in touch. We are happy to help.