DHL

Applying for DHL Site ID and API Password
To automate DHL labels, you need a DHL Site ID and API password. These are different from your normal DHL website login details. We can apply for this on yo...
Wed, 10 Feb, 2016 at 1:29 PM
End Of Day Manifest
Because Shiptheory confirms shipment data with DHL instantly, an end of day manifest is not required. If a contact at DHL asks you to provide an End O...
Wed, 30 Mar, 2016 at 11:46 AM
DHL Archive Label
DHL often require that a Archive Label is printed with every DHL label and is to be collected by the DHL driver. If you do wish for Shiptheory to crea...
Thu, 21 Apr, 2016 at 5:53 PM
The system could not verify your billing account number
When shipping with DHL internationally, the following error may occure if your Duty Account Number is incorrect. Unable to create label The system c...
Tue, 12 Apr, 2016 at 5:34 PM
Who Pays the Duty on my DHL Shipments?
When shipping internationally with DHL, you may incur duty charges. By default, Shiptheory will ask DHL to make the shipment recipient response for any du...
Fri, 15 Jul, 2016 at 1:52 PM
System Unavailable
The error Unable to create Label. System Unavailable:System Unavailable can occur when the DHL servers fail to response within a reasonable amount of time...
Mon, 16 May, 2016 at 12:14 PM
What is Non-Doc and Doc?
DHL use the labels Non-Doc and Doc to identify the type of consignment. Doc (non-dutiable) These are consignments with no monetary value and are...
Fri, 15 Jul, 2016 at 1:59 PM
"not available to destination" message for a service that is normally accepted to a destination
If you are getting a message such as "Economy Select ESI is not available to the destination", but you can normally book in a shipment to th...
Wed, 23 Nov, 2016 at 12:33 PM