How to find your Palletforce Settings
From any page in Shiptheory, click on your username in the top-right blue menu and select the Palletforce option from the drop-down menu:
- Customer Account Number, Customer System ID, Associated Depot Code
These are provided by Palletforce IT to the Shiptheory support team once you have contacted your local depot to request your account is set up to connect to Shiptheory.
If you have not yet contacted Palletforce to connect your account, please read this support guide on Connecting Palletforce with Shiptheory.
- FTP Username, FTP Password
These credentials enable the uploading of your booked shipments to Palletforce every evening. These are provided by Palletforce once your sample printed shipping labels have been validated and they have received a sample manifest file from the Shiptheory support team.
If you have not yet been supplied with these credentials, please read this support guide on Connecting Palletforce with Shiptheory.
- Manifest Cut-off Time
Enter the time of day after which you are happy for the daily manifest file to be sent to Palletforce. This should be the time after which you will normally be finished booking shipments in Shiptheory.
Any shipments booked after this time will be manifested on the following day.
On your Palletforce settings page, if you click on the grey cog icon in the bottom left, there are some Advanced Settings that you might wish to set.
- Delivery Notifications
If delivery notifications enabled has been set on your Palletforce account, enable this setting to pass the receiver's email address to Palletforce so they can receive delivery notifications. If you wish to enable this setting, please speak to your Palletforce account manager.
Note - If delivery notifications have not been enabled on your Palletforce account, turning this setting on will prevent your shipments from successfully manifesting.
- Automatically Re-pallet Shipments?
If enabled, Shiptheory will automatically change the selected service format if the submitted weight of your shipment exceeds the limits of the selected service. Otherwise, Shiptheory will return an error for your attention.
Note - Turning this on could incur higher shipping costs.
- Booking Window Start Time
What time would you like 'Booked Window' and 'Timed Booking' shipments' time windows to start? This is only required if using the 'Booked Window' and 'Timed Booking' enhancements.
Booking Window End Time
What time would you like 'Booked Window' and 'Timed Booking' shipments' time windows to end? This is only required if using the 'Booked Window' and 'Timed Booking' enhancements.
- Shipping Labels
Palletforce will normally supply you with their own shipping labels with a pre-printed Palletforce logo, telephone number and website details. If you are not using labels supplied by Palletforce, Shiptheory can add these details added to your generated PDF labels.
If you have any further queries about this integration, just get in contact with our support team who will be happy to help you out.