Shiptheory will look in certain address fields on shipments to determine the InPost locker ID. By default, Shiptheory looks for the locker ID in the Address Line 2 field. The locker ID must exist in the field in the format: Locker ID (UKBE234523452). The rest of the address should be the customers home address.
First Name: Mike Last Name: Doe Company: Honey Supplies Ltd Address Line 1: 378 High Street Address Line 2: Locker ID (UKBE234523452) City: Beaconsfield Postcode: HP8 21E
If your front-end store does not save the locker ID in Address Line 2, you can change which field Shiptheory searches for the locker ID from your advance settings in Shiptheory, accessed by clicking the cog icon on the bottom left corner of the InPost settings page:
If you have questions or need help, reach out to support. We are happy to help.