This article is to help explain all the different facets of Shiptheory, how it can be used and a link to some of our relevant resources
What is Shiptheory?
Simply put, Shiptheory connects your sales channels and software to the carriers you use.
How does it work?
The most important part of Shiptheory is the rules engine.
Shiptheory has the ability for users to create rules. These dictate how a shipment is processed, based on the type of order that is being processed. You can create super simple rules, super complex rules and everything inbetween.
As an example, you could have a rule that says for any orders going to the USA where the order value is over £200 and the customer has paid for expedited delivery, send it as Royal Mail International Tracked.
Where as, if the order is to the USA and over £200, but the customer didn't pay for expedited shipping, send it as just Royal Mail International (non tracked).
You can use many criteria for rules:
- The shipping method the customer has paid for in your shipping software ( aka as shipping method, shipping service, despatch service, shipping method description, shipping method name)
- The weight of a shipment
- The value of a shipment
- The destination by country and or postcode/zipcode
- The products contained in an order
Shiptheory has a status for every stage of a shipment's life in Shiptheory
As soon as a shipment enters into the Shiptheory system it will for a very brief moment have the status processing - It can take a second or two for Shiptheory to send and retrieve data to and from channels and carriers. During this time, shipments in Shiptheory may show as Processing.
Once a shipment has had all it's relevant details added into Shiptheory it will leave the processing state, it will become one the following states:
A full list of statuses can be found here but for now the main statuses we need to be concerned about is
Once the shipment has been sent to the relevant carrier, the tracking number will be send to the channel and the label will be available to print.
Shiptheory deals with various ways to print labels, dependent on your workflow.
By default your Shiptheory account lets you select 1 or more labels from the shipment's dashboard
Shiptheory also has the following abilities
Automatically print labels as soon as they've been booked in with a carrier (AKA Automatic printing) You are able to select which printer prints which carrier labels. Eg. you could have one printer that prints only Royal Mail labels, and another that prints only DPD labels.
Print labels when you scan a barcode. This is particular useful in busy warehouses where you have a barcode that contains either the order id or the shipment id. Meaning if you scan the barcode on a pick list, the label will automatically pop out of the printer, avoiding the confusion of who the label is for.
- Embed the label in a third party system, many of our integrations with third parties allow you to embed a copy of the label into the third party system, meaning you don't ever need to look away from your order processing software
Create an invoice/picking template in Shiptheory with the label attached. Most commonly known as an integrated invoice label. You can create a template with your logo and various elements you may want. If you use peal off label paper you'll be able to peal the label off and put the rest of the A4 paper into the box which can contain things like your return policy, a list of products in the box and an invoice breakdown. Note you can also have your invoice/picking templates print automatically via our automatic printing or via our barcode print scanning
Shiptheory requires some configuration, especially to get the best from it. We're always happy to help however you may want to check the following guides
- Carrier guides and information - An index of all our support carriers and their relevant guides
- Barcode scanning usage