Brightpearl

How to create new shipping methods in Brightpearl to bring into Shiptheory
A common and useful criteria used for creating shipping rules in Shiptheory is to use shipping methods pulled through from the channel.  This is an opti...
Mon, 25 Apr, 2022 at 12:03 PM
Certain products/orders from Brightpearl do not come through to Shiptheory.
NOTE: If no orders are coming through from your Brgithpearl into Shiptheory, you may need to configure at which point Shiptheory receives orders. You can re...
Fri, 1 May, 2020 at 12:26 PM
How to Enable API Permissions on a Shiptheory Account
Having trouble logging into your Brightpearl account through Shiptheory?  This may be because your API permissions are not set to 'ON' on your ...
Fri, 26 Jun, 2020 at 11:29 AM
Sending a Recipient Tax ID through to Shiptheory from Brightpearl
When shipping internationally, some carriers require the Tax ID of the delivery recipient, be it a commercial tax ID in the case of a company or a personal ...
Thu, 22 Oct, 2020 at 4:08 PM
Brightpearl bundle products have a value of 0
If you find that products that are part of a bundle in Brightpearl are being downloaded into Shiptheory with a value of 0, check that the Bundle Products Pr...
Tue, 23 Feb, 2021 at 5:45 PM
Receiving Shipping Charges from Brightpearl
In order for Shiptheory to receive shipping charges from your order details, separate from other products and line items, you will need to tell Shiptheory w...
Fri, 19 Feb, 2021 at 4:21 PM
Royal Mail Tracking Numbers for Brightpearl
It's possible to only return tracking numbers to Brightpearl for Tracked services with Royal Mail rather than for all Royal Mail services. To only ...
Wed, 22 Sep, 2021 at 10:49 AM
How to pull the IOSS number from Brightpearl
As per the new IOSS regulations for International trade, Shiptheory will now automatically send an IOSS number to carriers as needed. It may be the case fo...
Tue, 22 Jun, 2021 at 12:50 PM
How do I get Shiptheory to mark Goods Out Notes as 'shipped' in Brightpearl?
Within your Brightpearl store, Goods Out Notes (GONs) can be automatically marked as shipped once they have been booked in through Shiptheory, to do this yo...
Tue, 22 Jun, 2021 at 4:58 PM
How to use Pounds and Ounces with Brightpearl and Shiptheory
When sending orders from Brightpearl to Shiptheory, it may be the case that your orders in your Brightpearl store use Pounds and Ounces for the weights rath...
Wed, 22 Sep, 2021 at 1:32 PM