Shiptheory Support

Having trouble logging into your Brightpearl account through Shiptheory or seeing this error:

Unable to connect to Brightpearl: Failed to connect to Brightpearl

This may be because your API permissions are not set to 'ON' on your Brightpearl account. We'll show you how to do this.

1. Log onto your Brightpearl Account
2. Go to Settings > Staff/Users > List staff.
3. Click the Permissions link for the relevant staff member.
   
4. Each area of Brightpearl is listed across the top of the screen and the access options listed out below. 
5. Under the 'Settings' column (see arrow) click 'API Access' to ON or OFF.

6. Click 'Save Changes'

If you want to copy permissions across all your users; 

1. Go to Settings > Staff/Users > List staff.
2. Click the Permissions link for the new staff member you want to set permissions for.
3. Scroll down to below the permissions boxes.
4. Use the drop down menu to select the existing staff member whose permissions you want to copy.
5. Click the Copy button. The permissions will be applied.

Have any questions about the dimensions for UPS with Shiptheory? One of our Support Team would be happy to give you a hand!