DPD & DPD Local

Why are my Irish postcodes being changed to 'ZZ710AA' / 'ZZ750AA'?
DPD does not read Irish postal codes and will change it to the generic postcode if Ireland is selected as the country. Outside of Dublin is ZZ75 0AA and...
Tue, 7 Dec, 2021 at 10:08 AM
Why can't I track my DPD order?
Labels produced through Shiptheory with DPD can only be tracked once they have been physically printed out.  Within Shiptheory you are able to check whethe...
Thu, 23 Apr, 2020 at 2:10 PM
Customs Charges with DPD and DPD Local
You may be asked by DPD or you may be aware that with your DPD customs charges responsibility you have the option of either DAP or DT1. You can select w...
Wed, 18 Nov, 2020 at 12:27 PM
DPD Local - Shipment Date is in the past
If you see this error DPD Local Validation error (1030) The specified shipment date is in the past: collectionDate, the most likely reason is that the sched...
Mon, 30 Nov, 2020 at 9:02 AM
DPD Local: "Maximum Weight Exceeded" on lower Weight Shipments
If you're booking in with DPD Local and Shiptheory, you may see the following error message appear on an order: This error can occur despite th...
Tue, 16 Mar, 2021 at 9:33 AM
DPD: Senders address not appearing on label
If you encounter any problems with Sender's Addresses not being printed on your DPD labels please follow the below; Please log in to your MyDPD acco...
Wed, 31 Mar, 2021 at 4:25 PM
DPD/DPD Local: Not authenticating with correct details
If you come across this error when trying to connect your DPD account with Shiptheory, but are sure you are entering the correct details into the Shiptheory...
Fri, 23 Apr, 2021 at 4:13 PM
Why are my DPD label barcodes printing too small?
DPD and DPD Local require shipping labels featuring a barcode that is 91.5 mm wide exactly. Shiptheory generates 4" x 4" (103 mm x 103 mm) shi...
Wed, 16 Jun, 2021 at 4:07 PM
DPD: What does Shiptheory send to the productItemsDescription and productTypeDescription fields?
When sending orders to DPD, Shiptheory will also send through product information where needed; this is more common with international orders where sending ...
Mon, 16 Aug, 2021 at 8:56 AM
DPD: "Product country of origin not found"
When booking in with DPD or DPD Local, you may find that you have an order Failed with the error message of: "DPD Validation error (1030) Product coun...
Mon, 16 Aug, 2021 at 8:56 AM