Shiptheory Support

If you need to raise a ticket with NetSuite support, you will need to go to the SuiteAnswers page within NetSuite (Linked Below), then click on "Contac...

When sending orders to Shiptheory from Netsuite containing Kit Items, it's possible to decide how you'd like Shiptheory to handle these items. You c...

Why you might need to change the order in which user event scripts run Before we understand how to order user event scripts in NetSuite we should first und...

The Shiptheory SuiteApp comes bundled with several scripts, the most important of which is the user event script which gets deployed on the item fulfillment...

With Netsuite, Shiptheory supports assigning printers to specific users. For example, your Netsuite orders might normally print on label printer "A&quo...

"Invalid login attempt" Error Message If you see an error message saying invalid login attempt it could be that Shiptheory's integration reco...

If you are using RF-SMART for your fulfillments within NetSuite, you can take advantage of Shiptheory's RF-SMART packed boxes feature, which automatical...

Shiptheory caches some data from NetSuite for up to 24 hours to prevent repetitive API calls to NetSuite. Cached Data Data Cached Used For Custom rec...