Shiptheory Support

To switch to an alternative PC you will first need to ensure that the Shiptheory print client is installed, this can be done by visiting the Shiptheory prin...

If you are attempting to print a label to your printer without using Automatic printing or downloading the label as a PDF then you will need to print the la...

when getting the following error:  HTTP Connection error: HTTPSConnectionPool(host='api.printnode.com', port=443): Max retries exceeded with url...

The Shiptheory Print Client uses the drivers installed on your computer to communicate with your printer, so if you can print to it normally then it will wo...

There are a few reasons why your labels might be printing more than once, this guide will go through each possible reason and explain the process on how to ...

When you have setup the Shiptheory Print Client, all the printers connected to that computer will appear in your Shiptheory account. You can view all these,...

When sending labels directly to your printers, the Shiptheory Print Client allows Shiptheory to communicate directly with your printers. In some cases, you...

While setting up the Shiptheory Print Client on an Apple Mac you may get a message, such as the one below: You will only get this message if you are r...

To allow Shiptheory to connect directly with your printers, you will need to use the Shiptheory Print Client. To find out more about how automatic printing ...

If there is a problem with the Shiptheory Printing Client communicating with your printers, we'll keep trying to print the label for up to 10 minutes. I...