Royal Mail
It is important for security reasons, that when applying to connect your Royal Mail OBA account with Shiptheory, that your OBA account number and email addr...
Mon, 25 Sep, 2017 at 9:57 AM
If a customer has a Royal Mail account number that has 10 digits instead of 9, taking off the leading zero will turn the incorrect account number into the c...
Tue, 10 Oct, 2017 at 8:55 AM
You may notice on many of our carrier integrations there is a default/minimum weight options available in the advanced settings. This is not available as pa...
Sun, 31 Jan, 2021 at 4:20 PM
No shipment numbers available for OSA01. Please contact support. The above error may occur when creating Royal Mail labels for the following reasons....
Tue, 29 Jan, 2019 at 9:45 AM
When you have finished processing your Royal Mail shipments each day, you will need to print the Manifest Paperwork. This paperwork needs to be given to the...
Tue, 25 Jan, 2022 at 9:48 AM
In the daily manifest that is generated on your Shiptheory account, you can view how many of each service you sent and how much RM charged you for those. It...
Wed, 21 Feb, 2018 at 5:04 PM
Your OBA Invoices will show "MADCAPSULE" (an alias of Shiptheory) in the Sender's reference/Contract No. field on each line that Shiptheory ha...
Wed, 6 Dec, 2017 at 5:49 PM
Shiptheory supports the following Royal Mail services. Your access to the list of services below is restricted by your Royal Mail business account. This mea...
Fri, 12 Apr, 2024 at 9:15 AM
Royal Mail tracking numbers are not considered "live" by Royal Mail until the following day after the shipment has been manifested or collected, d...
Mon, 5 Mar, 2018 at 11:03 AM
To connect Shiptheory account and Royal Mail together you're going to need an Online Business Account (OBA) from Royal Mail. If you do not have an OBA ...
Tue, 13 Oct, 2020 at 10:30 AM