Royal Mail

Royal Mail OBA Email Address & Account Number
It is important for security reasons, that when applying to connect your Royal Mail OBA account with Shiptheory, that your OBA account number and email addr...
Mon, 25 Sep, 2017 at 9:57 AM
Royal Mail account number is 10 digits instead of 9
If a customer has a Royal Mail account number that has 10 digits instead of 9, taking off the leading zero will turn the incorrect account number into the c...
Tue, 10 Oct, 2017 at 8:55 AM
No Default Weight Options
You may notice on many of our carrier integrations there is a default/minimum weight options available in the advanced settings. This is not available as pa...
Tue, 10 Oct, 2017 at 8:58 AM
No shipment numbers available for XXXX. Please contact support.
No shipment numbers available for OSA01. Please contact support. The above error may occur when creating Royal Mail labels for the following reasons....
Tue, 29 Jan, 2019 at 9:45 AM
Royal Mail Manifest - Manifesting and Deleting
When you have finished processing your Royal Mail shipments each day, you will need to print the Manifest Paperwork. This paperwork needs to be given to the...
Mon, 22 Jul, 2019 at 12:05 PM
Viewing Royal Mail Charges in OBA
In the daily manifest that is generated on your Shiptheory account, you can view how many of each service you sent and how much RM charged you for those. It...
Wed, 21 Feb, 2018 at 5:04 PM
What is "MADCAPSULE" on my OBA Invoice?
Your OBA Invoices will show "MADCAPSULE" (an alias of Shiptheory) in the Sender's reference/Contract No. field on each line that Shiptheory h...
Wed, 6 Dec, 2017 at 5:49 PM
Available Royal Mail Services
Shiptheory supports the following Royal Mail services. Your access to the list of services below is restricted by your Royal Mail business account. This mea...
Fri, 22 Nov, 2019 at 11:46 AM
Royal Mail Tracking Number Not Found: System Problem
Royal Mail tracking numbers are not considered "live" by Royal Mail until the following day after the shipment has been manifested or collected, d...
Mon, 5 Mar, 2018 at 11:03 AM
Royal Mail OBA Setup
To connect Shiptheory account and Royal Mail together you're going to need an Online Business Account (OBA) from Royal Mail. If you do not have an OBA...
Thu, 25 Oct, 2018 at 12:13 PM