Brightpearl

What are the reference numbers used in Shiptheory?
The 2 numbers you see in Shiptheory are the order id  and the goods out note id.  eg.  <goodsoutnoteid>-<orderid> Note, the goods out note id i...
Wed, 13 May, 2020 at 3:18 PM
Shipments are not coming through
If you are affected by the current Brightpearl webhook problem, you can do the following to pull your Shipments into Shiptheory which will be processed n...
Wed, 13 May, 2020 at 3:18 PM
How to add a barcode to a goods out note in Brightpearl
You can add a barcode to a goods out note and/or invoice in Brightpearl by using the _barcode_ widget in their templating system which you can acc...
Tue, 26 Dec, 2017 at 3:40 PM
Include customer instructions automatically
If you want to capture a custom order field in Brightpearl for shipping instructions, eg. 'Leave behind the gate' You can do this from the...
Fri, 15 Jul, 2016 at 3:16 PM
Brightpearl's advanced options in Shiptheory
How to find the advanced options We realise that having 101 different options, whilst useful, can be confusing and daunting and as such we have hidden...
Thu, 17 May, 2018 at 3:10 PM
Testing shipments from Brightpearl to Shiptheory
Before reading further, check your Shiptheory account is connected to your Brightpearl account. You can do this by going to the Brightpearl settings page...
Wed, 7 Oct, 2020 at 10:14 AM
Brightpearl Access Restricted
If you restrict access to Brightpearl by IP address, it will not affect your Shiptheory account. If for some reason that you want your shipments not to be p...
Fri, 18 May, 2018 at 3:08 PM
Brightpearl Multiple Warehouse Support
By default, the senders address, or from address, on shipments is taken from your default Shipping Location. Alternatively, Shiptheory can set the from addr...
Mon, 25 Apr, 2022 at 12:03 PM
Can I have weights up to 3 decimal places?
Due to the most common form of decimal weight formats with couriers is 2 decimal places, we accomodate this by rounding any 3 or more decimal weights up to ...
Wed, 7 Oct, 2020 at 10:15 AM
Multiple labels via Brightpearl's integrated label
If an order has more than 1 box, it therefore produces more than one label.  Brightpearl's integrated labels do not allow for multiple labels to be...
Fri, 2 Oct, 2020 at 11:04 AM