DPD & DPD Local

DPD Direct
Is DPD Direct supported? Yes you can use DPD Direct services as you would use any other DPD services.
Tue, 6 Oct, 2015 at 11:34 AM
Weight Threshold Box Splitting
You can set a weight threshold that will be used to automatically split a consignment into multiple boxes. Example: If you set a weight threshold ...
Tue, 17 Nov, 2020 at 9:15 AM
Setting DPD and DPD Local Paper Size
When printing DPD and DPD Local labels from your browser to your Citizen printer, if the label does not fit the paper correctly make sure you have selected ...
Tue, 4 Dec, 2018 at 10:56 AM
When are my DPD and DPD Local Labels Chargeable?
When you create DPD and DPD Local labels with Shiptheory, those labels are only chargeable by Geopost and live on the Geopost network once they have been sc...
Tue, 4 Dec, 2018 at 10:57 AM
My labels are printing too big / unaligned
When printing labels with DPD, you may find that they are unaligned with your paper and split over several sheets as seen below. If this is the ca...
Thu, 1 Jul, 2021 at 4:41 PM
Remove Senders Address on DPD and DPD Local Labels
It is often appropriate to not show the senders address on the label. To not show the senders address on your DPD and DPD Local labels, follow the instruct...
Tue, 4 Dec, 2018 at 10:58 AM
DPD password restrictions
DPD isn't able to process ampersands '&' correctly so while a customer may have a DPD account with a password that has one, we won't be ...
Wed, 6 Nov, 2019 at 9:35 AM
Error code 1007 - Missing mandatory field...
When shipping internationally, DPD or DPD Local will require product Commodity Code, Manufacturer Country, Description and Composition used during Customs. ...
Tue, 26 Dec, 2017 at 12:41 PM
Invalid Tracking Number
If you are getting an invalid tracking reference number for a shipment that says 'Completed' in Shiptheory, it means that you've not physically ...
Tue, 24 Apr, 2018 at 9:43 AM
Collection Cutoff times
You can select the latest time that orders can be processed to be ready for collection that same day. To do this you will need to go to your DPD setting...
Wed, 22 Sep, 2021 at 10:47 AM