Royal Mail
If you happen to have a Royal Mail PPI account and would like to connect it up to Shiptheory, all you'll need is your PPI License Number on hand and you...
Mon, 19 Jul, 2021 at 4:24 PM
If you would like to specify a billing department to associate with your Royal Mail OBA billing departments you can do by going into your Royal Mail setting...
Tue, 13 Oct, 2020 at 10:28 AM
It is not possible to add or remove information from our Royal Mail manifests because our manifest collection paperwork was designed and signed off by Royal...
Tue, 13 Oct, 2020 at 10:26 AM
In the event that technical issues or scheduled maintenance renders Royal Mail's OBA system unavailable, the simplest course of action is to wait and ge...
Tue, 25 Jan, 2022 at 9:54 AM
You will get the below message when shipping with RM PPI because they don't have tracking numbers. Royal Mail PPI accepted the shipment. Tracking numbe...
Tue, 24 Sep, 2019 at 4:14 PM
If you are having any issues with labels printing out and looking distorted/missing information, I recommend you go into your Printing Preferences for the a...
Tue, 13 Oct, 2020 at 10:27 AM
When sending shipments via Royal Mail, you may want to send alerts to your customers about their parcels. This is possible with some select services, like T...
Fri, 2 Oct, 2020 at 11:37 AM
It's possible to have customer notifications sent for international services as well as domestic, however these are set up slightly differently. Rat...
Tue, 17 Dec, 2019 at 4:14 PM
With Royal Mail orders, you may sometimes find that when searching for a tracking number, an order with the same tracking number from some time ago can also...
Mon, 30 Dec, 2019 at 10:15 AM
Occasionally, upon searching your Royal Mail Tracking Number for an order in Shiptheory, you may see an update from over a year ago for a new order. The...
Mon, 20 Apr, 2020 at 1:30 PM