General FAQ

Default solution folder, feel free to edit or delete it.

Are length, width, and height required?
Yes, but in most cases you can default to a constant like 5 in. Package dimensions are only used in special cases. For example, UPS might charge you a small...
Wed, 9 Jan, 2019 at 3:37 PM
What version is Shiptheory currently on?
Shiptheory actually doesn't have any version number, we update the platform which your account is on at least once a week. If you have any queries ...
Tue, 22 Jan, 2019 at 12:41 PM
Manually Creating Shipments
Th option to manually create a shipment in Shiptheory can be found on the shipments dashboard. At the bottom of this page, there's an option in the...
Tue, 5 Mar, 2019 at 11:47 AM
EORI Number
If you are importing goods to Non-EU countries from an EU country or you are shipping goods to EU countries from a Non-EU country, you need an EORI number. ...
Thu, 14 Feb, 2019 at 5:51 PM
Updating Product Data
Shiptheory downloads product data as it receives shipments from your channel. This means rather than large regular bulk product downloads, Shiptheory downlo...
Thu, 17 Oct, 2019 at 10:39 AM
UK Customs Declaration Service (CDS)
In 2018, the UK HM Revenue & Customs announced the Customs Declaration Service, or CDS. This system is relevant to those importing and exporting to/f...
Thu, 21 Mar, 2019 at 10:54 AM
Shipping From Multiple Addresses (Warehouses)
Depending on your sales channel, it is possible setup shipping rules to use the ship from (sender's) address to decide how shipments are dispatched. Th...
Wed, 10 Apr, 2019 at 3:27 PM
Can I remove the Shiptheory logo from Labels?
You may notice that some of our shipping labels contain a Shiptheory logo. In all cases, the design of the label would have been through a sign-off and qual...
Fri, 21 Jun, 2019 at 9:05 AM
How to change your Shiptheory account email
To change your Shiptheory account email, you'll first need to click "advanced" in the main dropdown menu: You'll then need to click &qu...
Thu, 19 Sep, 2019 at 12:05 PM
Do I need to have an account with a courier before starting to use Shiptheory?
No, you don't need to have an account with any carrier before you can start to use your Shiptheory account. In some cases, you will spend some time fir...
Wed, 16 Oct, 2019 at 4:48 PM