By default, the senders address, or from address, on shipments is taken from your default Shipping Location. Alternatively, Shiptheory can set the from address to the address of the source in Magento 2that the stock was fulfilled from.

To use the source address for your shipment, first ensure that you have multiple sources set up. Multiple sources were introduced in Magento 2.3 so if your store's version predates this then you will have to upgrade your Magento 2 store to v2.3 or above. 

Once you have multiple sources set up in your Magento 2 store, go to the Magento 2 settings page in Shiptheory, navigate to advanced settings and select 'Enable Multiple Sources' in the Multiple Sources Support  option. 

Company Name, Email, Telephone, First Name and Last Name Fields

Because Magento 2 does not have fields available on the warehouse for company name, first name and last name, Shiptheory will take these fields from your default Shipping Location.

Sending the Warehouse Address to Carriers

When multiple warehouses are enabled, Shiptheory may send the warehouse address directly to carriers when booking shipments and manifesting. You should check how this behaviour affects your carrier account as some carriers will charge differently for collecting from multiple or unknown addresses. For more information and a comprehensive list of which carriers Shiptheory sends the warehouse address to, see our Shipping from Multiple Addresses Guide.

If you have any queries or questions about this, please contact support and we'll be happy to help!