General FAQ

Default solution folder, feel free to edit or delete it.

This shipment has previously been completed
The message "This shipment has previously been completed" will appear on your shipments when all of the following conditions are true:  The o...
Thu, 24 Oct, 2019 at 1:18 PM
Do Shipping Rules Work On OR or AND Functionality?
When creating a shipping rule with multiple conditions specified, for an order to match this rule it must match both of the specified conditions. For ex...
Thu, 31 Oct, 2019 at 10:55 AM
The Times On My Orders In Shiptheory Are Wrong
When viewing an order in Shiptheory, you are able to see the time in which it was brought into Shiptheory. As seen below: The timezone your Shiptheory ...
Thu, 31 Oct, 2019 at 4:59 PM
What is a Shipping Method and Where Can I See It?
When using Shiptheory's Shipping Rules, you are able to setup a rule based on a shipment's Shipping Method. This is part of the information that w...
Tue, 10 Mar, 2020 at 12:11 PM
Total Weight with multiple boxes
When booking an order through Shiptheory you have the option to choose the amount of boxes in that order. It's important to note that the weight fo...
Thu, 19 Mar, 2020 at 11:36 AM
Brexit Implications
At the time of writing this support article, Brexit has not been finalised. Whilst we continue to work with carriers to ensure the least amount of disruptio...
Fri, 24 Jan, 2020 at 7:43 AM
Can I add Insurance to my orders in Shiptheory?
When shipping orders through Shiptheory you are not able to add a blanket insurance value across all shipments you send. However, certain carriers do suppor...
Wed, 11 Mar, 2020 at 11:45 AM