General FAQ

Default solution folder, feel free to edit or delete it.

How Long Does it Take to Create Labels?
When you process an order in from your channel, it usually takes around 10 seconds for a label to be created with your carrier. If you send batches of...
Tue, 30 Jun, 2015 at 12:02 PM
Multiple Accounts From the Same Carrier
In some cases, you may have 2 accounts from the same Carrier. For example, you may two DPD accounts. The first DPD account may be for heavy items and ...
Fri, 3 Jul, 2015 at 5:11 PM
Shipping Rule: Do I have to include all postcodes?
If you do not have rules based on postcode ranges, you can leave the postcode box empty. If your shipping rules take into consideration the postcode, ...
Wed, 15 Jul, 2015 at 11:51 AM
Which Countries Does Shiptheory Work With?
Shiptheory connects to your carrier and is available worldwide depending on your carrier account.  Please see the list of supported carriers and count...
Thu, 16 Jul, 2015 at 4:32 PM
Using Shiptheory Without Shipping Rules
Shipping Rules allow you to entirely automate your shipping decisions. A combination of shipment weight, value and destination can be used to send orders to...
Sun, 30 Aug, 2015 at 7:51 PM
Adding A User
To add additional users to your Shiptheory account, navigate to Manage Users from the main menu and complete the following fields. Email - The...
Mon, 14 Sep, 2015 at 9:25 AM
How To Map Custom Shipping Methods
You can map custom shipping methods from your channels, which can be useful if your shipping methods do not show up for some reason. This is especially usef...
Fri, 20 Apr, 2018 at 12:47 PM
Our Office Address
Our registered office address can be found here. Shiptheory is trading as Hightower IT LTD. Registered company number 06077443. Please feel free to ...
Thu, 16 Aug, 2018 at 10:05 AM
Change The Order of your Delivery Services
Shiptheory has the ability to select your favourite shipping services, which is especially helpful if you have to deal with Ignored or Failed shipments in S...
Fri, 24 May, 2019 at 11:33 AM
Shiptheory's maximum capactiy
What is Shiptheory's maximum capacity? Shiptheory's server infrastructure automatically scales to accommodate the amount of requests we re...
Fri, 22 Jan, 2016 at 3:14 PM