Shiptheory Support

TABLE OF CONTENTS

• Enter manually
• Carriers supported
• Channels supported

You can save Third Party Billing Details into Shiptheory shipment to allow carriers to utilize it when booking international shipments.

Enter manually

In Advanced Dashboard, right-click a shipment and choose 'View Shipment', 

Carriers supported

• FedEx
• DHL
• UPS

Generally, there’s no need to configure this in the carrier settings, as Shiptheory will use the billing details from the shipment. Carrier requirements can vary though—for example, UPS needs the account number, postcode, and country for third-party billing, while FedEx only requires the account number.

Channels supported

• NetSuite  
• Shiptheory API 

NetSuite with custom fields mapping setup allow the download billing details from custom fields. Learn it here.

For documentation on Shiptheory API shipment creation. Learn it here.

If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.