Shiptheory Support

How to check if a courier has been deleted from your account and how to add courier back.

Step 1: Check the courier tab to see your courier's

• Navigate to you courier page on Shiptheory, inside you can see if your courier has been removed.

Step 2: Finding your courier

• If your courier is missing from your account you can re-add them in the same area, scroll down until you find them and click on their box

Step 3: Re-Connecting Courier to your account

• When inside your chosen courier box, add in the requested details, these are normally your account number/ account name and password. after filing all that out click the test connection and your courier should be readded. (Example below)

• if the connection fails check you can login the courier website and that all the required details match the ones on Shiptheory

If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.