You'll find the Returns Shop Reports in your Returns portal dashboard, containing all the returns that were processed month by month. This will include the amount each of your customers were charged to return the item.
You will be directed to a page where you will see a list of your historical monthly reports. Click on the blue download button to download a CSV report containing all the returns you have processed in that month.
To claim your refund repayments, send your previous reports to support@shiptheory.com and you can either:
1. Apply the amount owed +25% to your account as credit to be deducted from your subscription/Add-ons
or
2. Send the money owed to your registered payment method
Note: Refund payments must be made within 3 months
If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.