TikTok require a 1 hour hold on all orders, this is to allow time for your customers to edit or cancel their order. Thereafter we will receive the order in Shiptheory within 1 minute.

If you have issues with orders not entering Shiptheory from TikTok after this 1 hour period, please get in touch with support either by calling us on +44 117 403 4313 or reaching out to support@shiptheory.com.