By default, the senders address, or from address, on shipments is taken from your default Shipping Location. Alternatively, Shiptheory can set the from address to the address of the source in Adobe Commerce that the stock was fulfilled from.
Once you have multiple sources set up in your Adobe Commerce store, go to the Adobe Commerce settings page in Shiptheory, navigate to advanced settings and select 'Enable Multiple Sources' in the Multiple Sources Support option.
Company Name, Email, Telephone, First Name and Last Name Fields
Because Adobe Commerce does not have fields available on the warehouse for company name, first name and last name, Shiptheory will take these fields from your default Shipping Location.
Sending the Warehouse Address to Carriers
When multiple warehouses are enabled, Shiptheory may send the warehouse address directly to carriers when booking shipments and manifesting. You should check how this behaviour affects your carrier account as some carriers will charge differently for collecting from multiple or unknown addresses. For more information and a comprehensive list of which carriers Shiptheory sends the warehouse address to, see our Shipping from Multiple Addresses Guide.
If you have any queries or questions about this, please contact support and we'll be happy to help!