If you ever have a technical query you can always reach out to a member of our support team below are the ways you can reach out!
Please note our support hours range from 9am-11pm (GMT) / 4am-6pm (EST)
This can be found once you are logged into your Shiptheory account in the bottom right corner. Once entered you will be able to chat to one of our team to help get your issue resolved as quickly as possible!
For all technical queries and for reaching your account manager here at Shiptheory. Below are both our US and UK phone numbers. Once connected you can either select option 1 for technical support or option 2 to be directed to your account manager for set up or billing queries.
UK - +44 (0)117 403 4313
US - +1 (629) 6666726
If you are requesting an integration or have feedback/more in depth technical queries you can reach out to our team on our support email address which are dedicated in depth and fast responses. To reach out please email firstname.lastname@example.org