When using Visualsoft an error may occur in which you are unable to authenticate using your login credentials despite entering the correct details.
Of course the first step is to double check for spaces or mis-typed credentials. If this has been done then the next step is to double check the Visualsoft domain field. This is to ensure the http:// or https:// is NOT before your webpage. This can cause issues with authenticating your account and we advise to remove this and retry with your credentials.
If this has been done and you are still experiencing issues please reach out to our support team so that they can help assist you further with integrating Visualsoft to your Shiptheory account.