If you have arranged Weekend and/or UK Bank Holiday parcel collections from your premises with DHL Parcel UK, you will need to set this in your DHL settings in Shiptheory so that your shipments are booked in with the correct collection dates.

Navigate to your DHL Parcel UK settings in Shiptheory and in the bottom-left click the grey Advanced Settings icon. Scroll down to the Weekend Collections and Bank Holiday Collections settings:

Select the days that you have arranged with DHL Parcel UK to collect from your premises and click Save.

Note: Before changing the Bank Holiday Collections setting, please make sure you have spoken with your DHL Parcel UK account or sales manager and had this enabled on your account.