How to find the advanced options
We realise that having 101 different options, whilst useful, can be confusing and daunting and as such we have hidden quite a few of the more advanced options.
We have placed the advanced option icon in the same place on every page that has advanced options, you'll find it at the bottom of the page on the left hand side. It's a small silver cog.
If you're unsure of any settings you find in the advanced sections, it is always best to leave them and just ask us
Magento order status updating
You'll find the following different status settings, see below for an explanation of each :
By default, Shiptheory will try to create a label from any Magento order in the Processing state. You can change that trigger to something else here, such as complete, pending or any other status you
Note if a shipment arrives in Shiptheory in any state that is not specified in this box (unless the box is left blank) , the shipment will be processed as not ready (read more about different statuses in shiptheory here)
This is the status that Shiptheory sets orders in Magento after a tracking number has been received. By default, it is set to Processing. You can change it to complete or any other status you have. Leave blank to use the existing status of the order.
This is the status that Shiptheory sets orders in Magento if the carrier rejects the shipment. By default, it is set to Processing. Leave blank to use the existing status of the order and not modify the status in Magento at all.
Label Printed Status
Orders in Magento will be updated to any status you enter here when a label is physically printed from Shiptheory. Leave this blank to not have the order status updated when labels are printed.
Commodity code fields and settings
Commodity code, description, composition and manufacture country codes
You can use this field to specify attributes in Magento that contains the product commodity code and other export details, used for shipping internationally.
You can read more on configuring your Magento attributes here
If you are unsure as to any of the settings discussed here, it's always best to leave them blank, however if you have questions or concerns just contact us and we'd be happy to help.