Shiptheory is a trading name of Hightower IT LTD, registered company #06077443 in the U.K. We are VAT registered and are required to charge 20% VAT to all of our U.K Customers.
If you are not a U.K customer, you do not need to pay VAT. If you are seeing VAT when purchasing a subscription or bolt-on, it means Shiptheory thinks are you based in the U.K.
If you are not U.K based, please update your billing address from the main menu.
Important Note on Changing Your Billing Country
If you are already subscribed to a paid package and change your billing address, any VAT charges on your future subscriptions payments will not be altered. Please contact us for assistance if required.