It is not possible to cancel myHermes labels using Shiptheory or the myHermes.co.uk website. If you wish to cancel a label you have not used and claim a refund, please contact your myHermes account manager.


It is important to cancel and request a refund for any labels you do not use as all myHermes labels you create will be chargeable by myHermes, even if you do not ship with the label.