If you are getting a message such as "Economy Select ESI is not available to the destination", but you can normally book in a shipment to this destination and/or you can book a consignment with that service using the DHL UI. 

Check the following:

  • Is the weight of the shipment within the maximum/minimum for the DHL Service?
  • If the service is timed, would it arrive on time?
  • Use the DHL Address Lookup Tool to make sure the address is valid and DHL services are available.

Please note all DHL road services have a minimum weight limit of at least 1kg.