DPD has weight limits on all of its delivery services. If a shipment exceeds this limit the error message 'Error code 1015 - Maximum value exceeded' will be shown in Shiptheory and the label will be rejected.
The maximum weight of 30Kg is allowed per box. Some services have lower weight thresholds.
But My Order is Not Too Heavy
If your order is within the weight limit and you are still seeing maximum value exceeded, it is possible your Channel settings are set to Kilograms when you are in fact using Grams. Check that your channel weight preference matches your product weight.
Have Questions?
If you have check the above and are still having issues with weight limits for DPD, please get in touch.