Error: COMMODITYWEIGHT.GREATERTHAN.PACKAGEWEIGHT : Shiptheory Support

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Error: COMMODITYWEIGHT.GREATERTHAN.PACKAGEWEIGHT Print

Modified on: Tue, 21 Apr, 2026 at 11:37 AM

If you are facing the error:

COMMODITYWEIGHT.GREATERTHAN.PACKAGEWEIGHT

This can be caused by having products with a weight containing 3 decimal places.

To resolve this, either update the weight in your sales channel, and "retry" the order, or change the weight in Shiptheory

If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.

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Error: COMMODITYWEIGHT.GREATERTHAN.PACKAGEWEIGHT Print

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