If you make any changes in Brightpearl and need them updating in Shiptheory, you'll need to re-save the connection in your Brightpearl settings.
1. Click Channels in the left-hand toolbar and click into your Brightpearl settings page
2. Click the SAVE button
This will pull in any new services and users set in Brightpearl.
If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.