If you are trying to book new labels with Evri, and you encounter the Error Code 10041, this indicates that your Evri Account does not have a default package size.
Evri requires a default package size to process labels correctly. Without this information the system cannot determine which parcel dimensions to use, resulting in the error
To simply fix this issue go to your Evri Account, scroll down to access advanced settings and locate Default Package Dimension section, once you enter the required dimensions and save the details you should be able to book new labels again.
If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.