When shipping with FedEx, there are some weight requirements you need to meet in order to book a shipment:
- Minimum weight for commodity products: 0.01 kg
- The total weight of all your products must not exceed the overall shipment weight
Shiptheory can help adjust the shipment weight or product weight to meet these requirements and streamline your shipment. However, there may be some cases where Shiptheory is unable to adjust the shipment contents, leading to errors.
What to do if you encounter an error:
- Adjust the Shipment Weight Source and Weight Conditions options in the Advanced settings to change how Shiptheory handles the shipment weight. You can find more information on this in this link
- Update the weight of your products and the declared shipment weight to meet the FedEx requirements
If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.