If you encounter the following error message when trying to book an InPost shipment in Shiptheory:

"InPost was unable to accept this order. Please try again or contact support."

This typically indicates a temporary communication issue or momentary loss of connection between Shiptheory and InPost's system.


InPost unable to accept order error message


How to Resolve

Often, simply retrying the booking process resolves this temporary connection problem. Follow these steps:

  1. Locate the order that failed on your Shiptheory dashboard (it will likely have a 'Failed' status).
  2. Right-click on the order in the dashboard.
  3. Select 'Retry Shipment' from the context menu.

This will prompt Shiptheory to attempt booking the order with InPost again.


GIF showing how to right-click and retry a failed order

If retrying the shipment does not resolve the error, or if you have further questions, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.