Shiptheory Support

When booking in a shipment with Asendia, you may get the error:

Error received from Asendia: BadRequest Unable to find a matching product/service combination.

This can be due to different reasons, most commonly:

The postcode or address is invalid

Check that the address is a valid address and the postcode is correctly formatted, with no unnecesarry spaces before or after the postcode. 

International Shipments not having the correct format

While EU shipments can have the Boxable and Non-Boxable formats, all other International shipments need to have the format ALL (E).

Of course, if you have any issues or questions with this solution, or would like us to look into any others errors for you, please Contact Support.