With UPS rates this is something which is something agreed upon with UPS, Shiptheory do not create the rates for the services which are used. Want to find out what the time and cost is for a shipment? UPS show how to do this through their portal here

While talking to UPS you may have heard of the term "Negotiated rates" for these rates to be applied you will need to talk to your UPS account manager to ensure these are enabled for the services you want. Once done that is it! Once Shiptheory books in an order UPS will charge your account based on the rate agreed.

Still having troubles with Negotiated rates or have another query? Reach out to our support team here!