When booking DHL shipments to Latvia, you may see that your booking fails with the error message:

Service is not available to the destination or cannot be delivered on time

One of the reasons this occurs with Latvian shipments can be due to how the postcode is resolved by certain sales channels. Officially, Latvian postcodes are formatted as four numerical digits preceded by a country code, e.g. "LV-3414".

However, when booking onto DHL through Shiptheory, this prefix can be removed as it is automatically applied on DHL's side. The example postcode above should be returned as so:

If you continue to have any issues with any of your DHL shipments, please get in touch with support and we would be happy to help!