Shiptheory requires a first and last name to be provided before we can ship with a carrier. Customers not classed as 'individuals' in Netsuite do not have a first and last name in their address data. Therefore Shiptheory splits the name of the business out into a faux first and last name.
Test Company Inc would become -> First Name: Test, Last Name: Company Inc.
During testing we found Netsuite sender address information to sometimes be sent to us in an incomplete form. To ensure that you encounter no problems when shipping with carriers we have added the following fields in advanced settings which will be used to complete incomplete sender addresses.