When sending shipments to Shiptheory from Magento, you will see that shipments will be received into the system with an overall shipment weight:

However, currently unlike many other channels, there isn't a specific "total weight" field that Shiptheory pulls this weight from. Instead, we receive the weight from the combined weights of the products in the order in Magento. These are all added up to then display as the total weight you see above.

With this, there are a couple of things to bear in mind; 

  • Firstly, that you'll want to ensure that your Magento orders contain valid products, and these products have a weight attached to them. If this is not the case, you'll find that Shiptheory has nowhere to pull the weight info from.

  • Secondly, if you have additional weights that need to be added to the orders, separate from the products, such as packaging weights, you'll want to see about potentially adding the weight onto the products in Magento, or looking to manually add this in the Shiptheory side before booking in.

However, if you feel that this doesn't work for you, and that you need additional weight information to be added by other means, please reach out to Support who can look at potential alternatives down the line.